Support
Technical Support
Our senior AV support specialists, skilled in programming and troubleshooting, provide immediate on-site technical support. We also offer long-term on-site dedicated resources to meet your ongoing support needs.
Preventative Maintenance
We perform regular inspections, hardware cleaning, and updates to ensure your systems operate at peak efficiency. Our team also provides detailed reports on all maintenance activities, offering full transparency and keeping you informed of your system's status.
Programming and Configuration
Whether as part of technical support services or the final stages of an installation, our certified expertise in leading AV products ensures systems are optimised for peak performance. We fine-tune and configure AV systems to deliver seamless functionality, and a user experience tailored to your needs.
Equipment Installations
Our professional installation services begin with an internal screening process to ensure that the design is functional, and all details are clear. Once confirmed, we proceed with the installation, ensuring all work is carried out in accordance with AVIXA standards. We integrate and fine-tune AV systems across a variety of Spaces and Industries, delivering tailored solutions that meet the unique needs of each environment and sector.
On-Site Support: For issues that cannot be resolved remotely, we offer on-site support. Our technicians handle complex repairs, hardware replacements, and system reconfigurations. We ensure our on-site response is swift, reducing downtime and getting your systems back to operation as quickly as possible.
On-Site Resource: For clients requiring a higher level of dedicated assistance, we provide an On-Site Resource – a professional who is permanently stationed at your location. This individual works closely with your team, offering immediate technical support, system monitoring, and proactive maintenance to prevent issues before they arise. Acting as an extension of your team, the On-Site Resource ensures your AV systems run smoothly, minimising downtime and addressing challenges as they occur.
Dedicated Support Desk: Our support desk allows clients to log ticket requests for assistance. This system ensures that all support requests are tracked and managed efficiently, providing a clear record of issues and resolutions.
User Training and Support: To assist your team, we provide training sessions and detailed user manuals. These resources help your staff operate the AV systems and perform basic troubleshooting. Effective user training reduces the frequency of support calls.
Our Technical Support services are designed to ensure the smooth operation of your AV systems. We understand that AV systems are critical to your business operations, and any downtime can have significant impacts. To mitigate this, we provide support services tailored to meet the diverse needs of our clients. Our approach includes a range of support options to address any issues you may encounter.
TECHNICAL
Support
PREVENTATIVE
Maintenance
Our preventative maintenance services ensure that your audio-visual systems remain in optimal condition through regular upkeep and proactive measures. We conduct routine inspections to identify and address potential issues before they become problems, and perform thorough cleaning to maintain equipment performance. Testing and calibration are carried out to ensure all systems operate correctly and meet required standards. We also handle firmware and software updates to keep your systems up-to-date with the latest enhancements and security features. User feedback is collected to identify areas for improvement, and detailed reports are provided to give you a comprehensive overview of the maintenance activities and the current state of your AV systems.
PROGRAMMING
& Configuration
Our Programming and Configuration services ensure your AV systems are tailored to meet your specific requirements and operate smoothly. We understand that each organisation has unique needs, and our goal is to provide configurations that enhance the functionality and usability of your systems. We offer a comprehensive range of services designed to optimise your AV systems' performance and ensure they integrate well with your existing infrastructure. Our approach includes careful planning, detailed documentation, and thorough testing to guarantee reliability and efficiency.
System Configuration
We conduct thorough examinations of all AV equipment, including displays, projectors, audio systems, and control interfaces. Our team identifies signs of wear and tear, loose connections, and other potential problems.
Custom Programming
We develop custom programming for control systems, providing intuitive and user-friendly interfaces. This allows you to manage all aspects of your AV environment, from lighting and audio to video and presentation controls.
Automation
We set up automation for your AV systems, allowing for streamlined operation with minimal manual intervention. This includes automated lighting, sound, and video settings based on predefined scenarios.
User Interface Design
We design custom user interfaces that are easy to navigate and control, tailored to your specific needs and preferences. This enhances the usability of your AV systems and ensures efficient operation.
Testing and Validation
Before finalising any configuration or programming task, we conduct thorough testing and validation to ensure everything works as intended. This reduces the risk of issues and ensures a smooth implementation.
Documentation
We provide detailed documentation for all programming and configuration tasks, including system configurations, custom programming, and integration procedures. This documentation supports troubleshooting and future modifications.
AUDIOVISUAL
Installations
Plan-it Support offers professional installation services for your audio-visual systems. Our team manages the entire process, starting with site surveys to assess the installation environment and plan the approach. We install AV equipment, including displays, projectors, audio systems, and control systems and interfaces, and ensure proper cable management. We integrate various AV components to work together seamlessly, conduct thorough testing and validation to confirm all systems function correctly, and provide handover and training sessions for users. Plan-it Support ensures your AV systems are installed correctly and are ready for use efficiently.